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area? Check Coverage Maps Here.
View our
Coverage
Map to find out if service is available in your area.
What is Wireless
Internet?
Wireless Internet is a form of high speed, broadband
Internet access using wireless signals to transmit Internet
service to Customers' computers at speeds far exceeding
those provided by dial-up, accelerated dial-up or other high
speed Internet service. Our Wireless Service transmits from
local towers to a Subscriber Module (SM) that is installed
at your location. The Subscriber Module is in effect similar
to a standard modem in that it enables the Internet
connection to your computer.
Do I need a phone
line?
No. Wireless service broadcasts to the Subscriber Module
therefore it does not require a phone line.
Can I get a busy
signal?
No. Wireless connection is an 'always on' service.
Is Wireless the same
as Satellite?
No. Wireless is unlike many satellite solutions where you
download via the dish antenna, but you are also connected by
phone line to the Internet for uploading information.
How does Wireless
compare to Cable or DSL?
Depending on the package you choose, your broadband
connection will be comparable to Cable and DSL or even
faster.
Can I use the
Wireless for online gaming?
Yes. Wireless offers low latency comparable to standard DSL
and Cable which makes it perfectly suitable for online
gaming.
How secure is the
signal?
All information within our wireless infrastructure is
encrypted using the 3DES standard of encryption. Security on
additional consumer devices such as a router will depend
solely on the configuration of that device.
What equipment is
needed?
The equipment required to receive a wireless signal is the
Subscriber Module and a network card in your desktop
computer or laptop.
What are my computer
system requirements?
Our Wireless will work with Windows 2000 or higher and Mac
OS X or higher operating systems. The computer also needs to
have a working network card (wired, unless you have a
wireless router).
Can I connect more
than one computer?
Yes. You can have multiple computers connected at your home
or business by installing a separate router or switch into a
LAN (local area network) environment.
Is Wireless affected
by rain or snow?
Our technology is much less sensitive to inclement weather
than other services. We include with our Wireless Service a
free dial-up connection in the unlikely event of system
disruption.
What about lightening
protection?
We recommend the purchase and installation of a surge
suppressor with each Subscriber Module.
How long will it take
to install?
A standard install at your location can take 1 to 4 hours
depending on the desired location of the Subscriber Module.
DSL Frequently Asked Questions
What is DSL?
Digital Subscriber Line - this is a broadband service via
your telephone line that gives you access to a high speed
connection but does not tie up your existing line. The
connection is always available.
How Fast is DSL?
We offer packages at 1.5M, 3M, and 6M - 1.5M = 1500K in
relation to dial-up speeds of 56K, about 30 times faster
than a dial up connection.
Does DSL use a
phone line?
Yes. DSL requires established AT&T landline phone
services, but DSL will not interfere with use of this
phone line, so you may receive calls without being kicked
offline.
How does DSL work?
DSL service works by sending radio signals over your
telephone line from your DSL modem to the Network Uplink
center. Because it operates in a different frequency range
from your voice connection, it does not interfere.
What do I need to
start using DSL?
You will need to purchase a DSL Modem. We recommend the
AT&T Starter Kit available at Best Buy or Walmart. You
will need established AT&T Landline services, and you
will need a computer with a working Ethernet connection.
What are the system
requirements?
DSL service will work with Windows 2000, XP, Vista, and
Windows 7, Mac OS X or greater and various linux systems.
It is also compatible with various gaming systems. We do
not provide technical support for Linux and limited
support for Console gaming Systems.
How long does it
take to set up service?
Service Orders take 3-5 business days to order. Once
service is active, you would be able to configure and
connect your DSL modem.
Is DSL good for
games and movies?
DSL speed will allow streaming of movies and playing
games. However, we recommend 3M or 6M services for best
results.
Can I share this
connection with other computers?
Yes. You would need to purchase a router or a combination
modem/router to do so.
How do I get
started?
You can visit our order
page to see if you qualify or you can reach us at 208-321-4188
How do I get
started?
Please contact us at 208-321-4188
to order service.
